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For everyone who is new to Social Care Alba's website this is a great place to start. Running alongside our website www.Social-Care.org will be a regular blog. In it you will find hot topics of the day from staff, service users, carers, advocacy services and our groups.
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Wednesday, 14 September 2016
Service User Engagement
Social Care Alba believes strongly in service user engagement. This is why we are proud to sign up to the
National Involvement Networks Charter. We will be rolling out a series of engagement opportunities over the coming months to support the charter, so please keep an eye on our community. To find out more bout the charter click HERE
What is the National Involvement Network?
The National Involvement Network is a project in Scotland to boost the involvement of people who user services in the development of those services. Fittingly, the network is composed of approximately eighty people who use services.
The network had established a Charter for Involvement in 2009, and has relaunched an updated version. The aim is to get services to sign up to the charter, which will demonstrate how well they involve people, or where they need to improve.
The Network intends to produce further tools for services to promote and assess their involvement strategy, and also to become a nationally recognised consultation body in strategy consultations. Another goal is to monitor and evaluate standards for involving people in the services which they use.
What the Charter says
The Network is supported by the Scottish Government and the charity ARC (Scotland), A branch of the UK group the Association for Real Change.
The Charter has twelve areas which services sign up for. These can be summarised as:
The person being at the heart of their own planning
Living as independently as possible
Being involved in the community
Being able to speak up about what works in the service, and about what could be better
Be involved in the choice of people who support them
People who use services giving information and training to staff at all levels
Being involved in policy formation and making policies easy to understand
To be involved in service decisions
To be involved in events run by the organisation
Be involved in ‘Speaking-up’ groups
Take part in national and local campaigns
To be able to make complaints
Achievements so far
The Charter has already been signed by over thirty organisations, and hopes for up to a further twenty after its relaunch. Social Care Alba are proud to sign up to the charter and hope our contribution helps all service users engage in the issues that matter to them.