Tuesday 29 November 2011

QUALITY COUNTS


Social Care Alba was established to improve the quality of peoples’ lives, and everything we do is focused on that single goal.  Over the past few months we have started a number of initiatives that help us to achieve this goal.  Here is a short update on just a few things we are doing.

To make sure we are doing the best we can, both staff and people who use our services are encouraged to give us feedback through quality surveys.  The results have been excellent and we would like to thank everyone who participated.  Without exception people are delighted with the service we are delivering.  I would like to say THANK YOU TO OUR STAFF for all their hard work and dedication.

One area where we would like your involvement is in our staff interviews.  Many people are reticent about conducting an interview so we would like to know WHAT QUESTIONS WOULD YOU LIKE US TO ASK.

We still want to hear more from you and I would like to give people who use our services and staff an OPEN INVITATION TO CONTRIBUTE, to any of our meetings or surveys.  To get involved just email or call us.

Some other quality assurance work we are undertaking includes:
  • Healthy Working Lives
  • ISO 9001
  • Investors in People
  • Participation Group
  • Quality and Training Group

 If you would like to get involved in any of these pieces of work please get in touch.


Finally the Health and Sport Committee has published its report on the Inquiry into the Regulation of Older People.  Social Care Alba’s contribution has been reflected in the positive changes proposed.  To read the whole report click HERE.

Stephen

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